Warranty Policy

Welcome to the warranty policy page of the SafeGirl website, operated by Liron Revivo, Licensed Dealer (Osek Murshe) No. 215246364 (hereinafter: "the Business" and/or "the Site"). The Business provides a voluntary warranty on its products, out of a commitment to quality and service. This policy is written in the feminine form for convenience and to connect with the brand's target audience, but it addresses all genders equally.

1. Warranty Period

• The Business provides a warranty for a period of 12 months for each product, starting from the date of actual receipt of the product.
• The warranty is provided to the original purchaser of the product, subject to the presentation of valid proof of purchase.
• The warranty applies to normal domestic/personal use only, and does not apply to commercial or abnormal use.

2. What is covered by the warranty

The warranty covers manufacturing defects, defects in materials or workmanship, and functional malfunctions discovered during normal and reasonable use of the product and in accordance with the manufacturer's instructions. In such a case:

• The Business will replace the product with a new one (identical or equivalent, if the original model is out of stock), at its own expense and without the need to return the defective product.
• Alternatively, and subject to the Business's discretion (for example, when a replacement product cannot be provided), a credit or refund will be given instead of a replacement. A credit or refund may be conditional upon the return of the defective product.

3. How to exercise the warranty

To exercise the warranty, please contact the Business through the communication channels listed at the bottom of this page and include:

• Proof of purchase (order number or receipt).
• A photo or video illustrating the malfunction or defect.
• A short description of the problem and the circumstances under which it was discovered.

The Business will examine the request and respond within a reasonable time, and in any event no later than 14 business days. If the request is approved, a new replacement product will be sent at the Business's expense.

4. What is not covered by the warranty (Exclusions)

The warranty does not apply, among other things, in the following cases:

• Loss, theft, or disappearance of the product after its receipt by the customer.
• Damage caused by improper use, negligence, operation contrary to the manufacturer's instructions, or use for a purpose for which the product was not intended.
• External physical damage, including breakage, cracks, dents, falls, scratches, as well as natural wear and tear resulting from regular use.
• Damage resulting from the ingress of liquids, water or moisture, exposure to extreme heat or cold, short circuits or electrical damage, as well as the depletion or wear of batteries (a battery is a consumable item that is not covered by the warranty).
• Handling, repair, opening, disassembly, or modification performed by the customer or by anyone not acting on behalf of the Business.
• Damage caused by force majeure (such as fire, flood, or an external event beyond the Business's control).
• Slight color differences, minor appearance changes, or aesthetic wear that do not affect the functionality of the product.
• Products that were not purchased through the site or the Business, or for which no proof of purchase has been presented.

5. Products that did not arrive or were damaged in shipping

A product that did not reach you, or that arrived broken or defective as a result of shipping, is a matter for the shipping process, not the product warranty. In such a case, contact the Business as soon as possible, and in any event within 14 days of receiving the order (or of the estimated delivery date, if the product did not arrive). The Business will handle the request and work toward an appropriate solution.

6. Voluntary warranty and relationship to rights under the law

The warranty provided in this policy is a voluntary warranty, provided by the Business in addition to your rights under any law and without detracting from them, including your rights under the Consumer Protection Law, 1981, and the regulations thereunder.

Nothing in this policy is intended to detract from the right of cancellation provided by law in a distance selling transaction (purchase on the site): a transaction can be cancelled from the date of placing the order until 14 days from the day of receiving the product, subject to the conditions and cancellation fees established by law. Full details regarding cancellations and returns appear in the site's transaction cancellation policy.

7. General

• The Business may update this policy from time to time. The binding version is the updated version published on the site.
• In any case of contradiction between this policy and the provisions of mandatory law for the benefit of the consumer, the provisions of the law shall prevail.

Warranty inquiries

Last updated: August 2026