Return Policy

Returns and Cancellations Policy - SafeGirl

Your safety is our priority, both in everyday life and when you shop with us. At SafeGirl, we want you to have peace of mind. That is why we created a transparent, fair returns and cancellations policy that fully complies with the Israeli Consumer Protection Law.

SafeGirl is an Israeli brand based in Ashdod. Our flagship product, Safely 2.0, is manufactured at a select factory abroad according to specifications and adjustments we defined for the brand, and SafeGirl holds full exclusivity for it in Israel. The product is not sold under any other name in Israel. The device has been tested in certified laboratories and meets the required international safety and standardization requirements. SafeGirl, as the importer of the product to Israel, is responsible for its compliance with the required standards. SafeGirl is the importer of the products into Israel: we import our stock and keep it at the company's warehouse in Ashdod as well as at an additional logistics center abroad, and orders within Israel are shipped to you directly from our stock, some from Ashdod and some from the logistics center, depending on the urgency of the order and the customer's request. US orders ship from our inventory in China.

Did you receive a defective or incorrect product? We take full responsibility. If the product arrived damaged (manufacturing or shipping defect, and not as a result of use), or if you accidentally received a product you did not order (different size, color, or model) - we are here to fix it immediately at no cost to you.

What should you do?

Contact our customer service (via WhatsApp or email) and attach a photo of the defect or the incorrect product. In many cases, we will solve the problem without you needing to bother sending the product back. You can choose between receiving a new, defect-free replacement product or a full refund.

Changed your mind? You have every right (cancelling a purchase when the product has no defect)
Did you order a product and decide you don't want it? No problem. You can cancel the transaction within 30 days from the day you received the product (or the receipt of the transaction details document, whichever is later).
If the product's condition has significantly deteriorated due to use, the Business may deduct from the refund in accordance with Section 14E(d) of the Consumer Protection Law.

Cancellation fees: The law allows a cancellation fee of 5% of the transaction value or ₪100, whichever is lower. When you return a product that has already been delivered, we choose not to charge this fee: you pay only the cost of return shipping to our returns center, and you receive a full refund of the transaction amount. If you cancel an order that has not yet shipped, the cancellation fee set by law will be charged.

Return conditions: When a transaction is canceled for a reason other than a defect, the consumer shall return the product in accordance with the law. Opening the original packaging does not in itself count as use of or damage to the product, unless proven otherwise. Nothing herein derogates from the business's rights under the law in the event of a defect caused by use beyond a reasonable inspection of the product.

Shipping cost: In the event of a cancellation that is not due to a defect, the cost of return shipping for the product will be borne by the customer. The return will be made to the address of the returns center in Israel, which will be provided to the customer when coordinating the return with customer service. Do not send products back without prior coordination and receipt of a formal return authorization from the site staff. For efficient and fast handling, it is recommended to contact us in advance for instructions and a return address. Nothing herein is intended to derogate from the customer's right to cancel a transaction according to law. In the event of a cancellation due to a defect, non-conformity, or non-delivery on time, we will act in accordance with the provisions of the law. The refund (minus cancellation fees, if collected according to this policy) will be made no later than 14 days from the date of receiving the cancellation notice, and in the same payment method used for the transaction. Where the law conditions the refund on the return of the product, the refund will be made after the condition is met, provided it does not exceed the aforementioned 14 days. Beyond the statutory right of cancellation, we grant a 30-day trial period: you can return the product up to 30 days from the day of receipt and receive a full refund, under the same conditions.

Special conditions for purchasing bundles, digital products, and benefits:

Partial cancellation of a bundle: Purchasing a bundle or kit at a discounted price is considered one inseparable transaction. It is not possible to cancel or return a single item from the bundle. In case of canceling the transaction, the entire bundle must be returned with all its components.

Digital products in a bundle: Digital products cannot be canceled or returned, in accordance with Section 14C(d) of the Consumer Protection Law. If a canceled bundle included an e-book or guide sent to the customer (even if it was provided as a perk or for "free"), the full value of the digital product (at its separate price on the site) will be deducted from the bundle's refund amount.

Returning gifts and benefits: If the purchase entitled the customer to a physical gift, it must be returned unopened and in its original packaging as a condition for canceling the transaction. If the gift is not returned or has been used, its value will be deducted from the refund amount.

Out of stock items within a bundle: In the event that a specific item within a bundle is out of stock in our warehouses, the business reserves the right to supply the rest of the bundle items and refund the customer proportionally for the missing item only, or offer a substitute product, without this granting a right to cancel the entire bundle without cancellation fees.

Note: Products custom-made specifically for you cannot be returned or canceled.

Delivery delays for US orders

US orders are delivered to your home with tracking. Delivery takes up to 14 business days from the date you place your order. If there are delays, the maximum delivery time is 35 days from the date you place your order. If 35 days have passed and your order has not arrived, contact our customer service. You can choose a full refund or a replacement shipment.

Delivery delays for orders within Israel

Order delayed? We're on it. Products are delivered within 35 business days at the latest. If 35 business days have passed since you placed your order and the product still hasn't reached you, contact our customer service. In that case, you choose: a full refund, or we reship the product to you.

Cancellations and returns for all orders

Canceling an order that has not yet shipped: Changed your mind right after ordering? As long as the product has not yet shipped from our warehouses, we can cancel the order and issue a refund (minus the cancellation fee set by law). If the product has already been sent (even if the tracking number has not yet been updated in the system), you can simply wait to receive it and return it to us under the standard return policy.

How do I arrange a return? Please do not send a product back without arranging it with us first. Contact us via WhatsApp or email, and we will tell you exactly where and how to send the product (returns are made by registered mail only, with a tracking number, to ensure the package arrives safely).

Nothing stated above shall derogate from the extended right of cancellation for a person with a disability, a senior citizen, or a new immigrant, according to Section 14C1(c) of the Consumer Protection Law, upon fulfillment of its conditions.

Last updated: September 2026